1. Shipping Coverage

We currently deliver to all major cities & towns across India.

2. Shipping Costs

• Free shipping on orders above a specified amount (mentioned during checkout)

• Standard charges apply otherwise, depending on delivery location

3. Order Processing

• Orders are packed and dispatched within 2–4 business days of confirmation

• In case of high demand or festivals, processing may take slightly longer

4. Delivery Timeline

• Metros: 3–5 business days

• Other Locations: 5–8 business days

• Remote/Interior areas may take longer depending on courier availability

5. Tracking Orders

• Customers receive tracking details via SMS/email once the order is dispatched

• Real-time tracking available via courier partner’s website

6. Delays & Responsibility

• STELLLO EMPRESS is not responsible for delays caused by logistics partners, strikes, weather, or unforeseen events

• In case of lost/damaged shipment, we will coordinate with courier partners for resolution